Security of Personal Information

We know that your privacy is very important to you. That’s why protecting any personal information, such as your name, address, email address or phone number that you provide to us is of the utmost importance to Thermae.
We have prepared this Privacy and Security Statement to let you know about how we collect, use, disclose and otherwise manage the personal information you entrust to us.

When you provide personal information to us, you are consenting to the manner in which Thermae collects, uses, discloses and otherwise manages your personal information, as set out below.

We may collect personal information that you provide us when you:

  • Purchase, order, return, exchange or request certain information about our products and services;
  • Visit or register with our website or participate in another feature of our site, such as online purchasing;
  • Enter into a contest or sweepstakes or respond to one of our surveys; or
  • Provide us with comments or suggestions.

Shopping at Thermae: When you purchase products and services we will collect your pertinent information from our client consultation form and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us as well as to improve our product and service offerings

When you return previously purchased merchandise or request a refund or exchange, you will be asked to give your name, address, phone number and the reason for the return. We collect this information to help prevent fraud and assist us in determining quality control issues.

Other Uses of Personal Information:

Thermae uses personal information, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers.

Your Suggestions:

We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of Thermae and our product and service offerings.

How Secure Is My Personal Information on the Thermae E-Commerce Site?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter. Thermae uses Pay Pal, one of the most credible companies on the internet. It’s important for you to protect against unauthorized access to your password and your computer.

Disclosure of Personal Information

Personal Information Disclosure: Thermae will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (U.S. Postal Service, Canada Post, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.

Sale of Business:

Thermae reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.

Legal:

Please note that Thermae must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

Additional Information About Our Websites

Visiting our sites:

In general, you can visit our sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. We use this information to monitor and improve our sites.

Cookies:

Our sites use a technology called “cookies”. A cookie is a tiny element of data that our sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our sites, these cookies: http://www.thermae.ca

  1. May let us know who you are
  2. Are necessary to access your account information (stored on our computers) in order to deliver products and personalized services
  3. Will provide us and our service providers with information that we will use to personalize our sites in accordance with your preferences.

Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our sites, you will limit the functionality we can provide when you visit our sites.

Third party links:

Our sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.

Thermae provides links to third-party websites as a convenience to the user. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Thermae cannot ensure or warrant the security of any information you transmit to us on our sites.

How to Contact Us

We want to assure you that Thermae is dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by:

  • Calling us at 403.263.8873
  • E-mailing us at info@thermae.ca
  • Writing to us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request)